Shipping and Returns Policy
LAST UPDATED : September 18, 2020
SHIPPING AND RETURNS
Orders placed Monday through Friday before 3:00 PM PST will be processed the same day and will ship in one to three weeks for our vintage items or six to eight weeks for all other items. We take care to mark vintage items clearly on the Site to avoid confusion. Orders placed on Friday after 3:00 PM PST or over the weekend will be processed on the following business day. We do not process or ship orders on U.S. federal holidays (including, without limitation, New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve). Although we may provide delivery or shipment dates, you understand that they are good-faith estimates and may be subject to variation or change.
We only ship to residential physical street addresses within the Continental United States using FedEx Priority Overnight. We do not ship to PO Box, certain business offices and/or APO/FPO addresses. Due to Covid shipping restrictions, all packages will be shipped to a FedEx HOLD FOR PICK UP location (closest to you) and will be held up to 5 business days at this location from the time received (business days include Saturday). We do not ship to FedEx On Site locations, only FedEx Office Ship Centers. Please bring a Photo ID to pick up your package at the FedEx location. Photo ID and signature will be required to release the package. Upon receipt of the item, please inspect your item's packaging. If your items packaging appears to be damaged or to have been tampered with, please refuse delivery and contact us immediately at email@example.com or at 310.818.3132.
We do not ship internationally, nor do we ship to post office boxes, APO, FPO or DPO addresses. To prevent fraud, we only ship to the billing address associated with your method of payment. Products in one order cannot be delivered to different addresses.
Insurance and Risk of Loss
All orders shipped to addresses in the Continental United States qualify for free shipping. We will contact you via email if there are any issues with your orders. We insure all orders against theft and accidental damage while in transit to you. The risk of loss passes to you when your item has been delivered and signed for—once it has been delivered and signed for, we are no longer liable.
Confirmation of Shipping Details
We will email you three days before we ship your order to confirm shipping details. Please be sure someone will be present at the shipping address to receive delivery.
While it is not possible to specify a precise time at which a delivery will take place, deliveries take place on Monday to Friday, excluding bank and public holidays, usually between the hours of 8:00 am and 5:00 pm. In addition, the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame depends on payment authorization and may be delayed if we experience difficulties in obtaining authorization.
If nobody is available to receive delivery of your order, our carrier may attempt a second delivery, but we cannot guarantee it. For that reason, we suggest that you track delivery of your item closely and arrange for an adult to be present to accept delivery. We may redirect an order back to our address at any time after an initial failed delivery attempt.
Please inspect your item’s packaging before you accept delivery. If your item’s packaging appears to be damaged or to have been tampered with, please refuse delivery. If you accept delivery of a package that appears to be damaged or to have been tampered with, we are not responsible for any damaged items in such package or items missing from such package.
NO CANCELLATIONS, RETURNS OR EXCHANGES
ALL SALES FINAL
Because all of our items are either made-to-order or one-of-a-kind, ALL SALES ARE FINAL. We do not accept cancellations, returns or exchanges unless we shipped you the wrong item or your item was damaged. If you received the wrong item or a damaged item, you must contact us first at firstname.lastname@example.org and receive a return packing form before returning the item to us.
Inspecting Your Order
Please open your package and inspect your order promptly following delivery and notify us at email@example.com within 24 hours of delivery if it contains an incorrect or damaged item or if it is missing an item. We are not liable for any damaged, incorrect or missing items not reported within 24 hours of delivery.
Returning Incorrect or Damaged Items
We only accept returns for incorrect or damaged items reported within 24 hours of receipt of delivery. We do not accept returns for any other reason. If an item is incorrect or damaged and you report the problem within 24 hours of receipt of delivery, we will email you a return packing form to return the item to us at our expense, which will include insurance during return shipping. If the jewelry item is damaged, we will require you to send us a photo of the package and the jewelry item within 24 hours of receipt. If you return an item to us without our return packing form, our insurance will not cover the shipment, and you will be responsible for any loss or damage to the returned item during return shipping. When we send you the return packing form, we will also provide detailed instructions on how to package the item to send back to us to avoid any damage. If you fail to follow our detailed instructions, we reserve the right to charge you for any additional damage that may have occurred during return shipping. To provide a refund, we must receive the returned package within 7 days of receipt of the goods. All items will be subject to a quality control inspection, and the original packaging must be intact to receive a full refund. We reserve the right to refuse a return if the item received is determined to be damaged.
If you have any questions, please email us at firstname.lastname@example.org or call us at 310.818.3132 and someone will contact you directly.